FAQs

Most orders are processed and shipped within 2 business days. Keys are typically shipped via USPS and can take up to 2 weeks to be delivered to you. Larger orders are shipped via UPS and a tracking number will be emailed when it is shipped.

Currently, Canadian customers must contact our Canadian distributor:

The Lock Shop

700 Simpson St.

Thunder Bay, Ontario P7C 3K1

807.625.9494

thelockshop.ca

service@thelockshop.ca

Please review the locks on your trailer and check out the selection on our website. Cam lock size is determined by the length of the threaded portion of the housing. If you are unsure what to order, please contact us. We may ask you to email us photos of the locks you currently have.

Please make sure the key is correct. On some trailers there are different keys for different locks. Using the correct key is important. If the key is correct, then try spraying a WD-40 type lubricant into the key slot and re-inserting the key. Please note, depending on the lock cylinder it might take a couple treatments with the lubricant to free up the tumblers. However, if the wrong key was inserted and bent the tumblers the lock cylinder will not function properly, and the lock should be replaced.

Most often the batteries are weak. Try fresh batteries. Battery brand makes a difference. We have had the best experience with Energizer brand. Please note if the battery compartment is corroded then it is likely the circuit board will be damaged and the lock should be replaced. Read this for more battery information.

Please check if the Keypad will operate the deadbolt with the door open. If the deadbolt can extend/retract then the issue might be with the slot in the trailer wall that accepts the plunger and deadbolt. Many times a screwdriver or chisel can remove the material and allow the lock to function properly.

Please check to see if the screws on the edge cover and strike plate are not interfering with the door/frame. Sometimes these screws are not tightened or need to be filed down to allow smooth operation. Please verify the strike plate isn’t mounted upside down. Furthermore, please check the gap between the door and door frame. The gap should be even, however, sometimes the gap is tight at the top or bottom causing the door to rub against the frame. Finally, check the underside of the door, in some cases the shipping/installation spacers are still on the door. These are plastic wedges and can be easily popped off.

Installation can vary among units/models. Please contact us.

If the above suggestions did not improve the situation or if you have an issue not found on this list, then please contact us at 866-682-2837 between 8-4:30 EST M-F and we will be happy to assist you. Thank you!

Please contact our team directly for help placing international orders at sales@bauerproducts.com

Once your order has been fulfilled, you will receive and email from an @bauerproducts.com email with an active tracking link. Please check your spam folder for the email.